Shipping & Returns

Shipping

  • Processing time: Orders ship out within 2–3 business days from Pennsylvania, USA.
  • Free shipping: Shipping is free on US orders over $75. For orders under $75, USPS shipping rates are shown at checkout before you pay.
  • Where we ship: We currently ship within the United States.
  • Tracking: You will get a shipping confirmation email with tracking information once your order is on its way.
  • Delivery times: Delivery times are estimates from USPS and are not guaranteed. Once your order is with the carrier, delays are outside our control, but please reach out if something looks wrong and we will help.
  • Wrong address? Contact us as soon as possible. We can only change an address before your order ships.

Gift packaging

Giving it as a gift? Check the box that says This order is a gift in your cart, and your order will be sent in Lazee gift packaging.

Returns

  • 30 days: You can request a return within 30 days after your order is delivered.
  • Personalized pieces can be returned too. If you love the piece but not the personalization, or it just is not right for you, we will take it back.
  • Condition: Please return items unworn and in the same condition you received them, ideally in the original packaging.
  • How to start a return: Email us at lazeejewelry@gmail.com or use our contact page, and include your order number. Please do not send items back before we reply, because returns sent without contacting us first cannot be accepted.
  • Return shipping: Return shipping costs are the customer's responsibility, unless the item was damaged, defective, or not what you ordered.
  • Refunds: Once we receive and inspect your return, we will email you. Approved refunds go back to your original payment method within 10 business days. Your bank may need extra time to post it. Original shipping costs are not refunded.
  • Gifts: Refunds for gifts go to the person who placed the order.

Damaged, defective, or incorrect items

Please look over your order when it arrives. If something is damaged, defective, or not what you ordered (including a personalization mistake on our end), contact us within 7 days of delivery with a photo, and we will make it right with a replacement or refund.

Exchanges

The fastest way to get a different piece is to return the one you have and place a new order. If you need help choosing, contact us and we will be glad to help.

Questions?

Reach us anytime at lazeejewelry@gmail.com or through our contact page.