Refund policy
Returns & Refunds
We want you to love your Lazee piece. If it is not right for you, here is how returns work.
- 30 days: You can request a return within 30 days after your order is delivered.
- Personalized pieces can be returned too.
- Condition: Please return items unworn and in the same condition you received them, ideally in the original packaging.
- How to start a return: Email us at lazeejewelry@gmail.com with your order number. We will reply with the return address and instructions. Please do not send items back before we reply, because returns sent without contacting us first cannot be accepted.
- Return shipping: Return shipping costs are the customer’s responsibility, unless the item was damaged, defective, or not what you ordered.
- Refunds: Once we receive and inspect your return, we will email you. Approved refunds go back to your original payment method within 10 business days. Your bank may need extra time to post it. Original shipping costs are not refunded.
- Gifts: Refunds for gifts go to the person who placed the order.
Damaged, defective, or incorrect items
If something arrives damaged, defective, or not what you ordered (including a personalization mistake on our end), contact us within 7 days of delivery with a photo, and we will make it right with a replacement or refund.
Exchanges
The fastest way to get a different piece is to return the one you have and place a new order.
Questions?
Email lazeejewelry@gmail.com anytime. See also our Shipping & Returns page.